Privacy Policy

This policy covers the information collected through the enquiry forms on this website and the ways we use it to respond to you. It is written for the website; it is not a substitute for professional legal advice, and Atlantic Fire Ltd should review it before it is treated as final.

Who we are

Atlantic Fire Ltd is the organisation responsible for the personal information collected through this website (the data controller). We are registered in England and Wales under company number 10541267, with a registered office at Unit 2 Kingfisher House, Trinity Business Park, Trinity Way, Chingford E4 8TD.

Information we collect

When you complete an enquiry form on this website, we collect the details you choose to give us. Depending on the form, that can include:

• Your name
• Your organisation, where you provide one
• Your email address
• Your telephone number
• The service you are enquiring about
• The property or site location, where you provide it
• The message you write to us

We do not ask for special category data, and you should not include sensitive personal information in an enquiry message.

Why we collect it

We use the information to respond to your enquiry, to prepare a quotation, to arrange a survey or visit where relevant, and to keep a record of the correspondence relating to work we are asked to carry out.

Lawful basis for processing

• Steps prior to entering a contract — where you ask us for a quotation or to arrange work.
• Legitimate interests — responding to general enquiries and keeping reasonable business records of the correspondence.
• Legal obligation — where we must retain records relating to work carried out or to comply with tax and accounting requirements.

How enquiries are handled

Enquiries are read by the Atlantic Fire team and passed to the person best placed to answer. We may contact you by email or telephone using the details you provide. We do not use enquiry details for marketing unless you have separately asked us to.

How long we keep information

We keep enquiry correspondence for as long as it is needed to answer your enquiry and, where work follows, for as long as we are required to keep records relating to that work. Specific retention periods are to be confirmed by Atlantic Fire Ltd before this policy is published.

Sharing with service providers

We do not sell personal information and we do not share it for advertising. Information may be handled by the providers that operate our website hosting and our business email, strictly so that we can receive and reply to your enquiry. The specific providers used by Atlantic Fire Ltd are to be confirmed before this policy is published. Information may also be disclosed where we are required to do so by law.

Cookies and website analytics

This website does not currently run advertising trackers or third-party analytics. Further detail is set out in our Cookie Policy. If analytics or similar tools are introduced later, both policies will be updated before they are used.

How we protect information

Enquiry data is transmitted over an encrypted connection and access is limited to the people within Atlantic Fire Ltd who need it to respond to you. We take reasonable organisational and technical steps to protect information against loss, misuse and unauthorised access.

Your data-protection rights

Under UK data-protection law you have the right to:

• Be informed about how your information is used
• Request a copy of the information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information where there is no continuing reason to keep it
• Ask us to restrict how we use your information
• Object to processing carried out on the basis of legitimate interests
• Request portability of information you provided to us

Access, correction and deletion

To make a request, contact us using the details below. We may ask you to confirm your identity, and we will respond within the period required by law.

Raising a concern

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

Contact details

Atlantic Fire Ltd, Unit 2 Kingfisher House, Trinity Business Park, Trinity Way, Chingford E4 8TD.
Email: info@atlanticfireltd.com
Telephone: 0333 444 0443

A dedicated privacy contact address has not been supplied, so privacy requests should be sent to the general enquiry address above until Atlantic Fire Ltd confirms an alternative.