24-hour emergency response
When the alarm faults, we're on the way
Persistent faults, panels in fault mode, systems bleeping through the night — our rapid callout line puts an experienced engineer on the problem, any hour, across London.
- Fully trained engineers
- 24-hour rapid callout
- Trusted by councils and businesses
What we attend
Urgent faults we respond to
- Fire alarm panels showing persistent faults
- Unwanted alarms and systems that won't silence
- Detector, sounder and call point failures
- Emergency lighting failures on escape routes
- Damaged or vandalised life-safety equipment
- Systems left in fault by another contractor
- Pre-inspection urgent remedial work
- Temporary measures to keep buildings occupied safely
Out of hours
Diagnosed properly, whatever the hour
An engineer attends, finds the actual cause of the fault and explains the fix in plain English before any work begins.
Our process
What happens when you call
Call
You reach our callout line and speak to someone who understands fire systems — not a generic answering service.
Triage
We establish what the system is doing, give immediate practical guidance, and agree attendance.
Attend & diagnose
An engineer attends, diagnoses the fault properly and explains what's wrong in plain English.
Make safe & repair
Wherever possible we repair on the spot; otherwise we make the system safe and quote the permanent fix clearly.
A faulted alarm is a compliance problem
A fire alarm sitting in fault can put you in breach of your fire safety duties and affect insurance. Rapid attendance, proper diagnosis and documented remedial work protect your occupants and your position.
- Documented fault reports
- Make-safe first approach
- Follow-on remedial quotes
FAQs
Common questions
Do you attend systems you didn't install?
Yes. Our engineers work on all common panels and will honestly tell you if a system needs more than a repair.
Will you definitely fix it on the first visit?
Often, yes — but we won't promise what parts availability can prevent. If we can't complete the repair, we make the system safe and quote the fix transparently.
Is the callout line really 24 hours?
Yes — the line is answered around the clock for urgent life-safety faults.
Keep exploring
Related services
Talk to an engineer
Dealing with an urgent fault right now?
Call the callout line and speak to someone who can actually help — or send the details and we'll ring you back.